Frequently Asked Questions

Every product available to purchase through the website is shown on the website.

If you are looking for a printed catalog, many of our local store locations do offer seasonal catalogs. Find a store near you by using our Store Locator.

Click here to view available product manuals. Additionally, many of our product detail pages contain a link to the owner's manual in the "More Information" section. Look for a "Product User Manual" link.

We provide Safety Data Sheets as a courtesy to our customers. A link to request an SDS for an item you have purchased is available on the product page under "More Information."

Our website currently accepts only credit cards, gift cards, and E-gift codes.

Online gift cards are coming soon! 

Many of our local stores do also offer gift certificates and gift cards in their stores. Find your nearest store location here.

BEFORE you place an order:

1. Create an account
2. Email or fax your tax exemption certificate to:

• Email: customerservice@doitbest.com
• Fax :(260) 748-5409

We will activate your account and inform you when it's ready. Once it has been activated, you will be able to log in and purchase tax-free.

Please note: We are unable to credit tax back if your order has been placed before your tax-exempt account has been set up.

On this website, we accept Visa, MasterCard, Discover, American Express, and Do it Best Gift Cards. Check with your local store to see what payment options are offered in-store.

BEFORE you place an order:

1. Create an account
2. Email or fax your tax exemption certificate to:

• Email: customerservice@doitbest.com
• Fax :(260) 748-5409

We will activate your account and inform you when it's ready. Once it has been activated, you will be able to log in and purchase tax-free.

Please note: We are unable to credit tax back if your order has been placed before your tax-exempt account has been set up.

If you found a promo code online at a site like RetailMeNot.com or DontPayFull.com, odds are it is fake or long since expired.

If your promo code is valid, it may have been a one-time use code, a code for specific products or departments, or it may have expired.

For additional help, please call a Customer Service Representative at 855-828-9792.

Please log into your account to review your order status.

We usually ship most orders within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible.

Some items may show as not available for the Free Ship-to-Store option. We have eight regional Do it Best warehouses, and each of our stores is stocked from the one closest to them. If the item you're purchasing is not in stock at that warehouse, it can be sent to you via UPS, but will not be available for Free Ship-to-Store. Click here for more information.

Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option. Click here for more information.

If you have your order shipped to a store, there is no shipping cost.

If you plan to have the order sent to you directly, click the "Checkout" button in your shopping cart. Once you have entered your shipping address, a shipping cost will be displayed. 

We ship via USPS Priority Mail, UPS Ground, UPS 2nd Day Air, FedEx Ground, and FedEx 2nd Day Air. Standard orders will be shipped via Ground, and expedited orders will be shipped via 2nd Day Air.

If an item is displayed as not available for ship-to-home,  it means that the item is not deliverable by a common carrier (this is often because the item is either too large, too heavy, or contains hazardous/prohibited materials.) or is currently out of stock.

Some items are also eligible for Free ship-to-store!
Your online order ships FREE when you choose to have it delivered to a participating Do it Best store! Your products will be shipped via truck from our warehouse to your local store. When it arrives, you'll receive an email letting you know it's ready to pick up. Click here to find your nearest FREE Ship-to-Store location.

Your local Do it Best store receives their shipments from one of our eight regional warehouses. If an item is displayed as not available for ship-to-store, it means that the store's regional warehouse does not have the item in stock. In this instance, your options are:

1. Have the item shipped to your home*

2. Wait for the item to come back into stock at the regional warehouse

*Some larger items may not be available to have shipped to your home. 

At this point in time, we only ship to the 48 contiguous United States, as well as Alaska*, Hawaii*, and Washington DC.

*Shipping to Alaska and Hawaii

Estimated delivery dates shown on doitbest.com are for the 48 contiguous states only. Orders shipped to stores located in Alaska and Hawaii will typically take 15 to 30 business days.

Do it Best stores located in Alaska and Hawaii usually need to charge an additional fee for Ship-to-Store orders. This shipping charge is due at the time of pickup.

We recommend you call your local store for details before placing your order.

Our system does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at 855-828-9792 to cancel the order and then place the correct one online.

We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at 855-828-9792.

If you need to make a return, call Customer Service at (855) 828-9792.

When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents.

Returning Via Your Local Store
The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Ship-to-Store Do it Best member store. To find your nearest location, visit the store locator. Be sure to call your local store before arriving to verify they accept returns. Once the store receives your item, they will inform us you've returned it, and we will credit the purchase price back onto your credit card. Your original shipping charge will not be refunded.

Returning Via Shipping
If you are unable to return it to a local Do it Best member store and have to ship it back to us, you will need to first contact our Customer Service Department:

Telephone: (855) 828-9792 M-F 8:00a-6:30p EST 

Email: customerservice@doitbest.com

Customer Service will issue you a Return Merchandise Authorization (RMA) number and let you know which of our warehouse locations you'll be sending it to.

*If the item arrived to you damaged, is defective, or is incomplete, we will email a prepaid shipping label for you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. If not damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will not be refunded. 

Once you've shipped the item, call or email Customer Service with the tracking number. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Failure to utilize the RMA number or to inform us of your tracking number will result in your refund being delayed and, in some cases, even forfeited. So make sure to retain proof of return shipment and delivery of returned products.

Refund Time Frame
Rest assured, we will immediately refund your card and will email you a receipt showing this. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Exceptions
Some items cannot be returned. These include, but are not limited to:

• Personal Protective Equipment (such as face masks) if the packaging has been opened.
• Food items, toiletries, and other health/personal care products.
• Propane tanks.
• Gas-powered equipment, unless it is in brand new, never-been-used condition.
• Generators and related accessories.
• Water heaters.
• Any item that requires assembly and has already been assembled and removed from its original packaging.
• Items that are missing packaging or are no longer in re-sellable condition.

*Select power tools and similar products that have arrived defective or damaged may not be eligible for a direct return. Please call customer service at (833) 800-5906 for disposition. 

Note: Some items may be subject to a 20% restocking fee.

We do refund credit cards immediately. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Our shipping accuracy rates are over 99%. But every once in a while, we do make a mistake. If we made an error with your order, we sincerely apologize. Please call a Customer Service Representative at 855-828-9792, and we will work to get it taken care of as quickly as possible.

If your order was shipped directly to you, please call a Customer Service Representative at 855-828-9792.

If your order was sent Free Ship-to-Store, please inspect your product(s) before leaving the store. If you notice the damage only after leaving the store, please return it to the store immediately. The store will contact us and go over your options with you.

We have thousands of Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store.

Prices shown on this website are online prices only. Each Do it Best store is independently owned and operated, so your local store may have the same item for a different price. If you wish to get the item at the online price, order it on the website and choose Free Ship-to-Store at checkout.

You may use your Best Rewards account at any participating store and online. For more information, click here. 

We have a large network with thousands of independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. To get more information, visit us at  doitbestonline.com/membership.

Yes! You can reach a Customer Service Representative toll-free at 855-828-9792. You can also contact us here.